ORDER
How do I place an order
How do I place an order
Placing an order is a simple process. Choose your favorite item(s), choose the right capacity and color and then click "add to cart".
The item has now been placed in your shopping cart. Are you ready to checkout? Click on your shopping cart at the top right of the page. Here you see the items that you have placed in your shopping cart. Is your order satisfactory? Then click on "Complete order". Then follow all steps to complete your order.
After your order has been completed you will receive a confirmation email.
Where can I find information about the product?
Where can I find information about the product?
For each item there is a heading "Product Information" on the page.
Here you will find the most important information about the product. If you still have questions, feel free to contact us for more information.
I want to cancel my order, is this possible?
I want to cancel my order, is this possible?
After you have completed and paid for your order, it will be prepared for shipment as soon as possible. For that reason it is no longer possible to cancel your order.
Have you placed an order, but not yet paid and do you wish to cancel? Please contact us to cancel it before proceeding.
The product is sold out, will it be back on the website?
The product is sold out, will it be back on the website?
It may be that items are temporarily sold out and are being restocked. If the item you want is out of stock, please contact us. Items from the sale may no longer be restocked.
The product is sold out, will it be back on the website?
The product is sold out, will it be back on the website?
It may be that items are temporarily sold out and are being restocked. If the item you want is out of stock, please contact us. Items from the sale may no longer be restocked.
RETURN
How can I exchange my item?
How can I exchange my item?
Not completely satisfied with the ordered items? Unfortunately, but this can happen! If the items meet our conditions, you can Exchange them with another one.
What are the exchange conditions?
What are the exchange conditions?
Exchanges are only possible within the set exchange period ( 7 days )
For the items to be returned they must not contain any traces of uses or we will not be able to process your exchange.
My item is damaged, delivered incorrectly or incomplete, what should I do?
My item is damaged, delivered incorrectly or incomplete, what should I do?
We are sorry that something went wrong with your order! If something is wrong, contact us via WhatsApp or email us at
customerservice@pandaboutique.me with the complaint and send us a photo. Then we will try to solve it for you as soon as possible!
Damaged item
Damaged item
A damaged article must of course be replaced by a correct article as soon as possible. Contact us via WhatsApp or send us an email with photo and information and we will send you a new item upon receipt of the damaged item. You cannot claim under the warranty with:
Damage due to intent or negligence
Damage due to failure to follow the using instructions.
Wrongly delivered
Wrongly delivered
Did you receive an item in the wrong capacity, or received a different color than ordered?
Please contact us via WhatsApp send us an e-mail with a photo and information and we will send a new item after receipt of the incorrectly delivered item.
Incomplete order
Incomplete order
Is an item missing in your package and you have not received an email from us that an item may be out of stock?
It is often the case that the item in question has run out, or is sent separately from another warehouse. In the first case, the money will be refunded to your account as soon as possible and you will receive an email from this. In the second case, the package often follows a few days later.
PAY
How can I pay at PandaPlast/ PandaBoutique?
How can I pay at PandaPlast/ PandaBoutique?
- Cash on Delivery for local orders,
- Bank transfer for International orders
SEND
How long does it take to receive my order?
How long does it take to receive my order?
After confirmation, the package will be prepared and shipped the same day. This will be delivered within 2 to 7 working days (if all goes well).
For wholesale orders, it will take from 7 to 20 days depending on the inventory and the order size.
What are the shipping costs?
What are the shipping costs?
Upon checkout you can have information about your shipping cost
Where is my order?
Where is my order?
Sometimes an item is unexpectedly sold out quickly and we have to turn our entire warehouse upside down to find your item. As a result, it can sometimes take a little longer before your order is shipped. If the item is really sold out, you will receive an email from us and the money will be refunded to your account as soon as possible.
Is your order complete and shipped? Then you will receive a shipping confirmation. Later you will receive an email from the courier with a tracking number with which the order can be followed.